Rewards Program
How do I earn Reward points?
First, make sure you've joined the program. It's free, it's a couple of clicks on our rewards page, and having a Woohoo account on its own doesn't sign you up - here's how to join. Once you're in, you can earn points for all sorts of activities, incl
How do I use (redeem) my Woohoo Crew Reward Points?
You can use some (or all) of your points to redeem a discount voucher. There are three to choose from, and you can redeem more than one if you'd like:. To redeem, head to your rewards dashboard and choose the voucher you'd like. Once you've redeemed,
How do I view my Reward Points balance?
Log in to your Woohoo account and open My Rewards, which sits under the "My Account" menu. Your balance is on that page, along with the ways to earn more and the vouchers you can redeem. If some of your points are showing as pending, that's normal. P
What does the Reward Points 'approved', 'pending', and 'cancelled' status mean?
Approved: these points are yours to spend right away. Pending: these points are on their way, but you can't spend them yet. Points from a purchase or a referral are approved 7 days after the order. Cancelled: these points won't be added to your accou
What is the Woohoo Crew Rewards Program?
This is our way of showing our appreciation to our wonderful Woohoo-ers!. As a program member, you'll earn points for things like purchases, referrals, writing reviews and having a birthday. You can redeem those points for discount vouchers - $5, $10
Where can I read the Reward Program terms and conditions?
You can read the Woohoo Crew Rewards Program Terms and Conditions any time.
Why did my Reward Points balance go down?
There could be a couple of reasons for your points balance going down:. If none of these look right, get in touch and we'll take a look for you.
Why haven’t I received points for my recent purchase?
First thing to check: have you joined the program? Points only start accruing once you have, and having a Woohoo account isn't the same thing as being a member. If you've never joined, that's the most likely answer - it's a couple of clicks. If you h
Do Reward Points expire?
Yes. Unredeemed points expire after 12 months of inactivity on your rewards account. Earning or redeeming resets that 12 months, so plenty of things keep your account active:. Your rewards page shows your current balance. If something doesn't look ri
Help - I've redeemed points for a discount but now I can't find the discount code.
Two places to look. First, check your inbox. We email the code to you as soon as you redeem a voucher. If you can't find the email, log in to your Woohoo account, click "My Profile" and select "Rewards". Your unused vouchers are in the Coupons sectio
I've redeemed points for a discount but have changed my mind. Can you reinstate my points?
You probably don't need to. Once you've redeemed a voucher the code is valid for 12 months, so if you've changed your mind about this order you can hold on to it and use it on a later one. Your code is on your rewards page and in the email we sent yo
How do I add my Birthday to the Rewards Program?
Adding your birthday takes about ten seconds, and it earns you points when the day comes around. Birthday points are worth 200 to 400 depending on your rewards level, and your birthday needs to be on your account at least 30 days before the day itsel
Why can’t I see my rewards activity from before 25 June 2026?
We gave our Woohoo Rewards program a little behind-the-scenes refresh and moved to a new rewards platform on 25 June 2026. The important bit: your points balance and rewards tier came along for the ride, so you haven't lost any points or tier benefit
How do I join the Woohoo Crew Rewards Program?
Joining is free, and it all happens on our rewards page. If you're not logged in yet, click "Join or Log In" first. That sets up your Woohoo account, or signs you in if you already have one, and brings you back to the rewards page. Then click "Join &