Why haven’t I received points for my recent purchase?Updated a month ago

First thing to check: have you joined the program? Points only start accruing once you have, and having a Woohoo account isn't the same thing as being a member. If you've never joined, that's the most likely answer - it's a couple of clicks.

If you have joined, it can sometimes take a few minutes for us to process your activity and for your points to display as pending.

If your points are showing as pending, that's normal too. Points from a purchase are approved 7 days after you order, and you can spend them from then. Here's what each status means.

And if you forgot to log in to your account and checked out as a guest by mistake, that's OK. Please reach out to us so that we can help link your points up to your account.