Order Changes, Corrections & Returns

What if I’m unhappy with my purchase? Do you offer refunds or exchanges?

If you’re not happy with your Woohoo purchase, you can return or exchange it. First-time product purchases → request a return within 90 days of delivery. Subsequent purchases → request a return within 30 days of delivery (unopened, original condition

I’ve just ordered and would like to add/change the products in my order - what should I do?

We can help with that!. If you’ve realised that a change is needed within 2hrs of placing your order you can make the update by jumping into your Woohoo Account - ‘Order History’. Or, by clicking on the link to Edit or View your order that is availa

I’ve just ordered and need to change/correct my shipping address - what should I do?

No worries!. If you’ve realised that a change is needed within 1 hour of placing your order, you can make the update by jumping into your Woohoo Account ‘Order History’. Or, by clicking on the link to Edit or View your order that is available in your

I’ve received my order but it was incorrect. What should I do?

We’re very sorry to hear that we've made a mistake packing your order! We’ll do our best to fix this up for you right away. Please share details via our website chat or via email about the issue so we can help further. If you've already shared all of

I've received a damaged or faulty item. What should I do?

We're sorry to hear that you've received a damaged or faulty product!If you receive a damaged/faulty item in your order, please let us know within 7 days of your delivery (or discovery of the issue) so we can investigate what has happened. Please let

The free gift is missing from my order. What should I do?

We’re sorry to hear your free gift is missing! We’ve got a few common solutions here for you, but if none of these are relevant then please let us know. Our free gift offers have minimum spend thresholds, so please check that your order total (exclud

I accidentally chose 'Local Pickup' instead of shipping. What should I do?

That's OK, we can fix that up for you!. Please share the following details via our website chat or via email about the issue so we can help further:. If an additional shipping fee applies to your order we'll send you an invoice for the difference. on