Order Changes, Corrections & Returns
What if I’m unhappy with my purchase? Do you offer refunds or exchanges?
If you're not happy with your Woohoo purchase, we're here to help. Here's how our returns and exchanges work. Changed your mind, or ordered the wrong thing?. You can take a refund or exchange it for something else, whichever you'd prefer. Claiming un
I’ve just ordered and would like to add/change the products in my order - what should I do?
We can help with that. If you realise a change is needed within 1 hour of placing your order, you can make the update yourself — log into your Woohoo Account and go to 'Order History', or use the link to edit or view your order in your order confirma
I’ve just ordered and need to change/correct my shipping address - what should I do?
No worries!. If you’ve realised that a change is needed within 1 hour of placing your order, you can make the update by jumping into your Woohoo Account ‘Order History’. Or, by clicking on the link to Edit or View your order that is available in your
I’ve received my order but it was incorrect. What should I do?
We’re very sorry to hear that we've made a mistake packing your order! We’ll do our best to fix this up for you right away. Please share details via our website chat or via email about the issue so we can help further. If you've already shared all of
I've received a damaged or faulty item. What should I do?
We're sorry to hear something's arrived damaged or isn't right. Damaged in transit? Let us know within 7 days of delivery so we can lodge a claim with the carrier. We'll cover return postage and arrange a replacement, refund or store credit. Is the p
The free gift is missing from my order. What should I do?
We're sorry to hear your free gift is missing! We've got a few common solutions here for you, but if none of these are relevant then please let us know. For more information, the terms & conditions of our current free gift offers can be found here: h
I accidentally chose 'Local Pickup' instead of shipping. What should I do?
That's OK, we can fix that up for you!. Please share the following details via our website chat or via email about the issue so we can help further:. If an additional shipping fee applies to your order we'll send you an invoice for the difference. on