The free gift is missing from my order. What should I do?Updated 2 months ago
We're sorry to hear your free gift is missing! We've got a few common solutions here for you, but if none of these are relevant then please let us know.
- Our free gift offers have minimum spend thresholds, so please check that your order total (excluding shipping, after discounts are applied) meets the threshold.
- Please check that you added the gift to your order. Our gift offers are opt-in, which means you need to click the 'CLAIM' button on the Shopping Cart page for the gift to be added to your order.
For more information, the terms & conditions of our current free gift offers can be found here: https://www.woohoobody.com.au/blogs/special-offers
If your gift qualified and was added to your order but didn't arrive, that's on us — get in touch with your order number and we'll send it out at no cost to you.
If you forgot to click CLAIM, let us know and we'll still sort it out for you — we'll just need to charge shipping to send it on its own, or we can add it to your next order instead.