I've received a damaged or faulty item. What should I do?Updated 2 months ago

We're sorry to hear something's arrived damaged or isn't right.

Damaged in transit? Let us know within 7 days of delivery so we can lodge a claim with the carrier. We'll cover return postage and arrange a replacement, refund or store credit.

Is the product faulty? A product is faulty if it was incorrectly filled or labelled, or has deteriorated in a way it shouldn't have - separated, gone off, or won't hold together. There's no 7-day limit on this. Contact us within 90 days of delivery and you can choose a refund, a replacement, or an exchange. We cover return postage.

If a product fails within its shelf life but after 90 days, get in touch with your order number and we'll assess it.

Bought several of the same product? If one unit is faulty, the others from that order are covered too while they're within their shelf life. Just contact us with your order number when you open them.

What we'll need

• Which products from your order are affected, and how many
• Clear photos showing the issue
• The batch number printed on the product, if you can read it — on the base for deodorant sticks, the side for pastes, and usually near the barcode for everything else
• Your shipping address, if you'd like a replacement
• Proof of purchase, if it wasn't bought directly from woohoobody.com.au

Tell us which option you'd prefer and we'll get it sorted.