What if I’m unhappy with my purchase? Do you offer refunds or exchanges?Updated 2 months ago

If you’re not happy with your Woohoo purchase, you can return or exchange it.

• First-time product purchases → request a return within 90 days of delivery.

• Subsequent purchases → request a return within 30 days of delivery (unopened, original condition).

• Samples → not physically returnable due to hygiene reasons, but fully covered by our 90 Day Guarantees (store credit only, limited to 2 per household every 12 months).

• Products should be at least half full when returned (unless you’re returning under our Irritation Guarantee).

• Free returns (Australia only) are available in certain cases but limited to 2 per household every 12 months.

• Returns/exchange don’t apply to some products. These include Factory 2nds, clearance items, mystery products/packs, and gift cards.

To initiate a return, simply contact us so that we can discuss and make the arrangements.

We’ll make it as fuss-free as possible. Please click here to ready our full Refund Policy, including all terms and conditions.