My parcel tracking says delivered - but I have not received it. What should I do?Updated 10 months ago

Please check which carrier your order has been sent with, as it will either be Australia Post or Sendle. 

Australia Post

Australia Post has terms and conditions that don't allow us to track past delivery for security and privacy reasons (to protect the recipient).

So unfortunately, if your parcel has been marked as delivered by Australia Post, we're unable to follow up any further. 

We would suggest that you speak with the staff at the post office just in case it has been taken there for collection and you can also call Australia Post customer service Helpline 137678 or log a tracking enquiry via their website or your tracking link.

Please feel free to contact us if you need further assistance.

Sendle

We'll be able to lodge an enquiry on your behalf, so please let us know if you’d like us to do this. 

Alternatively (or additionally), you are welcome to lodge an enquiry with Sendle too. You can do this from your Sendle tracking link.