How does the Freshness / Sensitivity guarantee work?Updated a month ago

We want you to be able to try Woohoo with confidence, so we have two 90 Day Guarantees.

• Sensitivity Guarantee - for if a Woohoo product irritates your skin. Stop using it straight away and get in touch - don't wait out the 90 days.
• Freshness Guarantee - for if a Woohoo deodorant isn't keeping you fresh.

Both run for 90 days from delivery, and they cover first-time and repeat purchases. Get in touch with your order number and we'll work through it with you. The options are a refund, a replacement or an exchange, except in the cases below.

• Please don't send anything back unless we ask you to. If we do, Woohoo covers the return postage within Australia (conditions apply).
• Samples, Factory 2nds and Mystery Products can't be sent back, so guarantee claims on them are settled with store credit. The same goes if you bought from a stockist, received it as a gift, or no longer have the product.
• Guarantee claims are limited to 2 per household (same delivery address or email) in any 12-month period, across all products.

Faulty products are handled separately, with no 90-day cut-off - here's how our refunds and returns work. The full terms are in our Refund Policy.